Customer Service Product Journey specialist (m/f/d)

Nothing provides more motivation than success. Da Vinci Engineering is highly committed to ensuring the own employees' success. Become a part of us! Customer Service Product Journey specialist (m/f/d) Stellen-ID: 22405 Standort: Leinfelden-Echterdingen We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application. Your tasks: - Manage the end-to-end customer journey for customer service products, ensuring aseamless and consistent customer experience across all digital and physical touchpoints. - Coordinate the creation and management of IBRs (IT Business Requirements), ensuringbusiness needs are clearly defined and aligned with customer journey objectives - Work closely with IT teams to prioritize, monitor, and ensure the timely implementationof products enhancements, system developments, and digital solutions - Support the development and continuous improvement of customer-facing digitalplatforms, including e-commerce, customer portals, and service-related websites - Collaborate with Legal and Compliance teams to understand country-specific regulatoryrequirements and ensure customer service products and digital journeys comply withlocal legislation - Partner with Marketing teams to ensure customer service products, campaigns, websitecontent, and digital communications accurately reflect product offerings and provide aconsistent customer experience - Coordinate with UX/UI, Digital, and Website Development teams to improve customerjourneys and optimize online customer interactions Your profile: - You have a degree in Business Administration, Business Informatics, Engineering, DigitalBusiness, Automotive Management, or a comparable qualification - You have 1–3 years of experience in customer journey management, productmanagement, project management, digital transformation, customer service operations,or aftersales within the automotive industry - Experience translating business requirements into functional specifications (IBRs/UserStories) and collaborating with IT development teams - Good understanding of customer journey design, digital customer experience, ecommerce platforms, and customer service processes - Experience working with cross-functional stakeholders, including IT, Legal, Marketing,Product Management, and Operations - Strong project coordination and stakeholder management skills with the ability tomanage multiple initiatives simultaneously - Excellent English communication skills. Proficiency in an additional European language or Mandarin is considered an advantage You can expect ... - Experience in exciting and international projects - Continuous salary development - Da Vinci Corporate Benefits - On-the-job training and language courses - Appreciation, motivation and commitment Kontaktdaten für Stellenanzeige Frau Anja Schoser Da Vinci Engineering GmbH Hauptstätter Straße Stuttgart