Team Lead IT Operations (Warehouse / Logistics) (f/m/d) 80% - 100% Operations Center Neuenburg 1

# Team Lead IT Operations (Warehouse / Logistics) (f/m/d) ## - Operations Center Neuenburg 1 - 80% - 100% - Product Development - Englisch As the top Swiss e-commerce platform, with a crew of over 4’000 across Switzerland, Germany, and Serbia, Galaxus is poised to move into new markets. Our driving force is our determination to keep challenging the status quo. That’s why we’re on the lookout for characters who’re passionate about making genuine improvements. We’ll give you the freedom and trust to make an impact, to grow with us and to be yourself. Act galactic. Be you. As Team Lead IT Operations Warehouse and Logistics, you are the local IT authority at the Neuenburg site. Your team supports the entire site: the warehouse areas with their specific systems and requirements, as well as the office staff with their everyday IT needs. This includes structured support, but also direct intervention where operations are running smoothly. Your focus is on building your team and ensuring stable operations on-site. ### Deine Aufgaben - Establishment, professional and personnel management of the IT Operations Team at the Neuenburg location, including recruitment, onboarding and further development - Stable IT operations across the entire site: warehouse, office and everything in between, from handhelds and scanners to workstations and local network infrastructure - Local point of contact for all employees at the site: structured support for office and operations, with the necessary depth for more complex warehouse and infrastructure issues - Rapid response to critical failures in ongoing warehouse operations, ensuring that operations never fail due to IT issues - Translator between operations and IT: You gather requirements from the warehouse and work with the central platform teams to find solutions - Professional development of IT-FLS (warehouse employees with additional IT functions): practical, direct and on equal terms - Ensuring second-level support including on-call responsibility - Establishing clean processes, structured documentation, and a solution-oriented team culture ### Deine Fähigkeiten - Experience in IT operations and support in a diverse environment, ideally with a connection to logistics, production, or other business-related areas, combined with several years of management experience in IT operations or other business-critical IT environments - Broad technical knowledge in the operation and support of workplace, application, and infrastructure solutions, combined with a high willingness to learn - Excellent English skills, while German is a big plus - Strong understanding of effective IT support, with the ability to balance structured processes and direct intervention when needed, combined with a decisive and solution-oriented approach, even under time pressure and with incomplete information - Strong ability to build, lead, and develop teams, supported by clear, direct communication with operational and central IT stakeholders - The capacity to adapt to ongoing changes in the work environment - Taking calculated risks to create value and drive growth ### Warum startest du bei uns? - Values, not empty words: Cooperative, innovative, piratesque, responsible, ambitious – these five values are what we practice and preach. - Courageous thinking: We encourage everyone to think on their feet, and love it when they come up with bold or edgy ideas. - Uncomplicated approach: Simplicity is at our core. We avoid the unnecessary and focus on what really matters – from overcoming challenges to celebrating our shared successes. - Flexibility and freedom: We offer working-from-home options, up to 8 weeks of workation, and every position is possible with an 80% workload. - Rapid growth: With us, growth is a continuous journey. We also support you with [EDU Points (1600 € or 2000 minutes)](https://www.galaxus.de/de/page/einmal-weiterbildung-bitte-20943) per year for your professional development so there’s no risk of you getting stuck in a rut. - More benefits: 28 days of holiday, exclusive employee conditions in our online shop, a shuttle service and other benefits. Diversity is our culture. To build the best team, we want to draw from the full spectrum of talent out there. This means people from all walks of life have the same opportunities with us, regardless of their ethnicity, religion, disability status, gender identity, sexual orientation or age. We believe true inclusion means everyone is welcome and each contribution is valuable.