Team Lead Fraud Operations (m/f/x)

As the leader of our Fraud Operations function, you will be accountable for the day-to-day performance, quality, and scalability of the team protecting our banking and payments environment. You will lead a high-performing team responsible for fraud monitoring, case triage, investigation, and resolution in a fast-moving environment where speed and accuracy are equally critical. This role is a powerful blend of people leadership, operational excellence, and cross-functional strategy. You will use frontline insights and data to harden our defenses, scale our processes, and ensure our clients and platform remain fiercely protected. • Manage Fraud Operations experts by setting clear priorities, fostering a culture of high performance, and ensuring exceptional decision quality. • Define the future of the team by optimizing workflows, controls, tooling, escalation paths, QA frameworks, and capacity/workforce planning. • Act as the senior escalation point for complex, high-impact fraud cases and  during peak periods, live incidents, and emerging attacks. • Use data, operational metrics, and emerging fraud trends to catch structural weaknesses early and turn them into concrete system upgrades. • Work closely with Fraud Strategy, Product, Data, Engineering, Compliance, and Operations and Client Service to translate operational learnings into sharper automated detection and clearer risk ownership. • Extensive experience in fraud operations, banking fraud, payments risk, or a similar role within fintech, payments, banking, or a comparable environment • A proven track record of effectively managing and guiding fraud operations analysts, experts, or teams in a high-volume environment • Deep understanding of banking and payments fraud typologies, transaction monitoring, account takeover, scam patterns, and the operational controls needed to respond effectively across the case lifecycle • Proven ability to lead operational teams against clear SLAs, quality standards, and client outcome metrics while maintaining strong judgment under pressure • Strong analytical skills, including advanced SQL; experience with Python or another programming language for deeper analysis, automation, or tooling improvements is a plus • Experience improving operational processes, documentation, QA frameworks, tooling, and automation in partnership with Product, Data, and Engineering • Strong sense of ownership and the ability to act as a credible escalation point for complex, ambiguous, or high-severity fraud cases • Excellent stakeholder management skills and the ability to align Operations, Product, Engineering, Data, Compliance, and Client-facing teams around priorities and improvements • Excellent English skills (both written and spoken) to lead the team effectively and collaborate across functions; German is a plus • Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers • Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients • Be productive with the latest hardware and tools • Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget  • Learn and experience German culture first hand by joining our free German language classes • International relocation support is provided if required  • Opportunity to work from abroad • Benefit from an attractive compensation package and from the company pension scheme • Monthly contribution of 50% for the ‘Deutschland Jobticket’ • Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker • Enjoy flexible and discounted sports activities with Urban Sports Club