Team Lead Client Service (m/f/x)

• You lead your team through their entire lifecycle, from partnering with Recruiting for hiring and structured onboarding to continuous development and performance evaluation. • You drive the daily operational steering of your team by translating departmental KPIs into transparent goals, conducting root-cause performance analyses, and implementing strategies to handle shifting volumes. • You own the service quality within your team, collaborating directly with our Quality Assurance and Learning & Development experts to close knowledge gaps through targeted coaching, shadowing sessions, and actionable feedback. • You act as the domain owner for your specific topic area, translating valuable client feedback into actionable requirements and proactive process improvements to reduce contact volume. • You effectively manage stakeholder communication during incidents, ensuring your team is always aligned on the latest updates and workflows. • You have proven experience in a leadership, management, or senior operational role within a client-facing environment, ideally within the financial services, FinTech, or banking sector. • You possess strong analytical capabilities, feeling highly comfortable with interpreting data, compiling regular performance reports, and translating statistical insights into actionable, real-world strategies. • You are an empathetic yet performance-oriented leader who excels at motivating teams, conducting structured performance reviews, and creating development plans to retain high-potential talent. • You have a keen eye for continuous improvement, process optimisation, and quality ownership, with a track record of streamlining the overall client experience. • Experience in tax is a plus, but not required. • You are fluent in English, both written and spoken. Additional language skills, such as Italian or German, are a strong plus. • Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers • Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients • Be productive with the latest hardware and tools • Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget  • Learn and experience German culture first hand by joining our free German language classes • International relocation support is provided if required  • Opportunity to work from abroad • Benefit from an attractive compensation package and from the company pension scheme • Monthly contribution of 50% for the ‘Deutschland Jobticket’ • Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker • Enjoy flexible and discounted sports activities with Urban Sports Club