Senior Product Manager

ABOUT US What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process. YOUR ROLE & MISSION This is a unique moment to do product in an industry defined by ambiguity and incomplete information at the moment of execution. Where rules engines of the past failed in logistics because they were too brittle, LLMs are unlocking the ability to support decisions and execution despite these constraints. You’ll own a key lever on our top company priority: profitability through operational efficiency, as your products increase the number of shipments each ops manager can comfortably handle. You’ll collaborate cross-functionally with operations, design and engineering to define and execute solutions that scale the delivery of excellent service quality to our customers. WHAT YOU WILL DO - You own the product domain of operational execution and ensure our operations teams can work effectively, from a customer booking request to the final invoice. - Raise the bar on documentation handling with FlashDoc, our agentic processing solution. - Work side-by-side with operations teams in Germany, China, Vietnam, Poland and Italy to define solutions that work for our customers and the business. - Take bets, then de-risk them by experimenting and delivering incrementally. - Design products that move us towards autonomous decision making and execution, while delivering value for our operations teams today. REQUIRED SKILLS AND EXPERIENCE - 4+ years working on tech-powered products with product management responsibilities, ideally in a high-complexity B2B product - Proven track record delivering successful products that delight users and drive key company metrics. You will follow domain experts down the rabbit hole, then take a step back to design and then deliver a system that builds the foundation for different regions and phases of shipment handling. - Strong leadership skills- None of the people you need to succeed report to you. Success requires building consensus and driving change through buy-in. - Comfortable taking decisions with imperfect information and focusing the team on short iteration cycles and outcomes. PREFERRED SKILLS AND EXPERIENCE - Experience with agentic workflows built to handle messy, real-world inputs like customer emails - Logistics experience is a plus Don’t fit all of our criteria? That’s okay! We know that you might be hesitant to apply if you don’t meet all our requirements, but here at Forto, we pride ourselves on embracing diverse perspectives and celebrating potential. If you are passionate about this position and the Forto values, please apply anyway. There could be a place for you in this role - or another one that’s a perfect fit!  WHY WORK WITH US? Our team is hard-working, constantly seeking to maximise the impact of their work, but we put our people first, always winning with care. We value efficient systems and swift, direct communication. We want everyone to have their time to speak, so that we can embrace diverse perspectives to help drive towards solutions always.