Sales Support Coordinator (m/f/d)

We are an owner-managed, globally active company in the specialty pharmaceuticals sector with a clear mission: to be THE sustainable platform for long-established and trusted pharmaceutical brand products in various therapeutic areas. As a reliable partner to the research-based pharmaceutical industry, CHEPLAPHARM ensures the availability and supply of these medicines for the global market. This benefits not only our partners, but also patients around the world. We are proud that our specialised business model has enabled us to become one of the world's leading companies in the acquisition of original preparations within 20 years, and we continue to grow. The aspiration of our approximately 800 employees: Together, we want to 'ACHIEVE MORE'. Our Global Sales department is divided into two business units: the Business Unit International and the Europe/Americas Business Unit. Within this structure, the teams form a dynamic international group of 56 colleagues, consisting of 4 directors, 3 heads of departments, sales and alliance managers, and a sales support coordinator. Together, the teams drive sustainable economic growth in key markets and work closely with regional sales partners and internal stakeholders worldwide. If you'd like to be part of this diverse and ambitious team, we look forward to receiving your application! ### What makes your day with us special: Order-to-Cash Process & Order Management Responsibility for the entire order-to-cash process--from order acceptance through availability checks and delivery coordination to invoicing. Customer and Partner Support Managing existing customer accounts, processing returns, and proactively communicating shipping and order information to customers and business partners. Delivery Capability & Product Availability Monitoring product availability in close collaboration with the Supply Chain, Quality, and Logistics departments, and ensuring on-time and accurate delivery. Commercial Documentation & SAP Data Maintenance Processing purchase orders, invoices, debit and credit memos, preparing shipping documents, and maintaining sales and customer master data in the SAP system (SD). Quality & Complaint Management Assisting with the handling of customer complaints in collaboration with the quality team to ensure prompt and compliant resolutions. Performance & KPI Management Monitoring and ensuring the achievement of key KPIs, including revenue and EBITDA targets, partner satisfaction, and on-time delivery and invoicing (2-day rule). ### What sets you apart: Business Background and Professional Experience Completed vocational training or a high school diploma, plus 1-3 years of experience in sales, sales support, or a similar business role. Work Style Proactive, hands-on, and highly results-oriented, with a strong sense of personal responsibility. You thrive in a fast-paced environment and are able to identify opportunities for improvement. Communication and IT A detail-oriented work style with strong communication skills and a customer-focused mindset, as well as fluency in German and English. Proficiency in MS Office. ### What we offer you besides the job: Corporate culture & internationality A growing company with a diverse, open working environment and employees from around 40 countries. Flexible working models & work-life balance Individually customisable working models, including the option to work from another EU country for up to two months per year. Working time account with compensatory time off and 30 days of holiday. Individual benefits & pension provision Flexible benefits budget, e.g. for increased company pension provision, fitness and health offers or subsidies for travel and meal costs. Discounts & additional benefits Access to the corporate benefits platform with discounts at hundreds of partner companies. Further development & team culture Internal and external training courses tailored to personal goals, as well as company and team events to strengthen cohesion and celebrate successes together. We look forward to receiving your detailed application! Please only use the 'Apply now!' function to submit your application. ### Your contact person: