Mitarbeiter für unseren finnischen Kundenservice am Hauptsitz (m/w/d)

We inspire and enable people to speak music, everywhere. And that's what we want with you. Your tasks are as challenging as they are varying: • You will process orders, create quotations and manage customer accounts • First-level after-sales support - you advise and support our customers by phone, email or chat in the international area • You look after our customers by phone, email and chat and represent their concerns and interests •  You are responsible for an area of responsibility and make independent decisions to initiate and coordinate returns, exchange of goods, credit notes and repairs • You take care of the convenient processing of orders and services • You work continuously with our specialist service and workshops and coordinate with them • You provide product advice and translation work in collaboration with our specialist departments Ihr Profil: With us, your knowledge, your talent and your ideas will find the right stage. You should bring the following with you: • You are fluent in written and spoken Finnish and English • Ideally, you are passionate about music yourself and/or have experience in the music industry • You already have experience in supporting and advising customers • You show a high degree of initiative, commitment, team spirit and goal orientation • Competent, courteous interaction with customers is one of your strengths • You have experience in using a PC and common office applications • Ideally, you speak another language