Knowledge Quality Lead (m/f/d)

In this role, you are responsible for the quality of our operational knowledge base and create the foundation for systematically turning resolved customer issues into reusable standards. * Ownership of key success metrics and systematic management of all initiatives along defined targets (knowledge reuse rate >80%, time-to-knowledge 75%, quality gate compliance 100%) * Several years of experience in knowledge management, content quality, or a comparable role, ideally in an IT services, software, or technology-driven environment - Become part of our mission and make a difference—for a world where knowledge saves lives! To achieve this, you ensure that knowledge is not lost, but becomes structured, accessible, usable, and scalable – across teams, countries, and systems. * Responsibility for our knowledge management system, from selection and configuration ...