IT Onsite Supporter / 2nd Level (m/w/d) – Fokus Hardware & Network | in Arbeitnehmerüberlassung(ANÜ)

. Location: Ottobrunn (near Munich) – 100% Onsite Seniority Level: Junior to Intermediate Employment Type: Temporary employment (ANÜ) About the Role We are currently looking for a dedicated and hands-on IT Onsite Support Specialist (m/f/d) to join our team for an exciting project in Ottobrunn. In this onsite role, you will be the face of IT for our client, providing essential 2nd level support, troubleshooting digital workplace issues, and ensuring seamless IT operations. If you are highly service-oriented and enjoy solving technical problems directly with the end-user, this is the perfect match for you. Your Responsibilities - Provide reliable "hands and eyes" onsite support for network activities, including hardware racking and cabling. - Deliver professional 2nd level support, taking ownership of incident resolutions and service request fulfillments. - Manage and support Digital Workplace Services and Mobile Device Services directly at the client site. - Interact actively and professionally with end-users to ensure high customer satisfaction and minimal downtime. - Provide expertise and general administrative space and service support for client personnel and business operations. - Monitor and ensure strict adherence to agreed Service Level Agreements (SLAs) and assist in Service Level Management.  Your Profile & Skills - Strong foundation in Workplace Technology Solutions and Microsoft Windows Desktop Management. - Proven experience in Hardware Asset Management and lifecycle tracking. - Solid background in Customer Service Management with a high degree of empathy and user-focus. - Understanding of Service Level Management processes and ITIL best practices. - Excellent communication skills with fluency in both German and English. - A hands-on mentality with a proactive approach to problem-solving.   Mandatory Prerequisites (Security Requirements) - German Citizenship: Mandatory requirement due to strict client regulations. - Security Clearance: A valid Ü2 Security Check (Erweiterte Sicherheitsüberprüfung) / Sabotage Security Check is required or will be performed before project start.  .