Intern IT Operations

ABOUT US What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade – creating a seamless and efficient logistics process. Your role & Mission As an intern in the Workplace Technology team you will help support our Forto colleagues with all of their IT needs whether it is at our office in Berlin or remotely throughout Europe. You will also learn many new skills and participate in major projects to improve the employee experience at Forto. What you will do - Deploy Windows 10, MacOS and iOS devices - Provide IT support for employees throughout Europe using Jira Service Desk - Help administer our cloud apps and maintain our meeting rooms - Escalate issues with our suppliers and vendors as required - Produce concise and professional documentation in Jira Confluence - Support various Workplace Technology projects and OKRs Required Skills and Experience - You speak fluent English. German is a big plus but not required. - You ideally have some previous experience in corporate IT support, or a relevant IT certification (CCNA, CompTIA A+, ITF+, or Network+) - You know Windows or MacOS inside and out and have a basic understanding of IT network infrastructure. - You are a problem solver and know how to find the solution to issues you have not encountered before. - You have attention to detail. Focusing on quality work instead of quantity. - You are a fast learner and can quickly adapt to situations you have not encountered before. - You enjoy interaction with non-technical people and can explain difficult things in a simple way. - You are available for six months full time work - Hardware troubleshooting - Network troubleshooting - Bachelor in IT, computer science Don’t fit all of our criteria? That’s okay! We know that you might be hesitant to apply if you don’t meet all our requirements, but here at Forto, we pride ourselves on embracing diverse perspectives and celebrating potential. If you are passionate about this position and the Forto values, please apply anyway. There could be a place for you in this role - or another one that’s a perfect fit!  WHY WORK WITH US? Our team is hard-working, constantly seeking to maximise the impact of their work, but we put our people first, always winning with care. We value efficient systems and swift, direct communication. We want everyone to have their time to speak, so that we can embrace diverse perspectives to help drive towards solutions always.