Inside Sales Supervisor (m/w/d) – Berlin

### What to Expect In this role as Inside Sales Supervisor, you will lead and manage a dynamic inside sales team while ensuring exceptional customer service and smooth sales operations. As a key leader in our digital sales channels, you will oversee team performance, mentor advisors, and drive operational excellence. You'll combine hands-on involvement in customer support with strategic team leadership, ensuring your team delivers first-class customer experiences and achieves ambitious sales targets. You will manage virtual test drive operations, oversee fleet management for remote test drives, and supervise the coordination with virtual sales teams and local locations. Additionally, you'll be responsible for managing administrative processes related to vehicle orders, including cancellations, exports, and quality assurance. Your leadership will set the tone for a structured, customer-centric approach across all team members.We offer: * Career Development: Leadership development programs, management training, and clear advancement opportunities  * Inspiring Culture: Work in an innovative environment where teamwork, passion, and sustainability drive our mission  * Innovative Projects: Contribute to groundbreaking projects shaping the future of automotive and renewable energy  * Competitive Benefits: Competitive salary package including Tesla shares/cash award, corporate benefits program, 30 days vacation, 13th month salary, company pension options, and Germany ticket allowance  * Engaged Team: Be part of a motivated, collaborative team committed to excellence and sustainable impact Tesla is an equal opportunity employer. All aspects of employment are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, age, national origin, disability, gender, sexual orientation, or any other protected status.  ### What You’ll Do Team Leadership & Development:  * Lead, mentor, and develop a team of Inside Sales Advisors, providing regular feedback, coaching, and performance management  * Conduct performance reviews, identify training needs, and support career development for team members  * Foster a positive, collaborative team culture that drives engagement and retention  * Set clear performance expectations and hold team members accountable to individual and collective sales targets Customer Care & Operations Management:  * Oversee all customer inquiries across virtual channels (calls, emails, SMS, chat, virtual consultations) and ensure timely, professional responses  * Monitor team performance in customer service delivery and de-escalation of critical inquiries  * Manage and optimize fleet operations for remote test drives, including location schedules, vehicle availability, and incident response  * Ensure compliance with company standards and processes across all customer interactions Vehicle Order & Process Management:  * Review and approve vehicle order cancellations for the German market, ensuring legal compliance and proper refund processing  * Oversee VAT-free and export order processing, coordinating with internal teams and external partners  * Manage request processing from the website (test drives, recall requests, trade-ins) and support local locations as needed  * Ensure quality control and accuracy in all administrative processes Sales & Campaign Management:  * Oversee the initial approach to all web sales opportunities in Germany, ensuring team members make professional first contacts and advance leads effectively  * Support event sales opportunities and coordinate team involvement in event activations  * Lead targeted call campaigns focused on lease renewals, guiding team strategy and performance  * Monitor conversion rates, lead quality, and sales pipeline metrics Process Improvement & Reporting:  * Identify operational inefficiencies and implement improvements to enhance team productivity and customer satisfaction  * Generate and analyze performance reports, providing insights to senior management  * Ensure team compliance with all company policies, procedures, and legal requirements  ### What You’ll Bring Professional Experience:  * Proven experience in inside sales, sales support, or team leadership roles in a digital sales environment  * Demonstrated success managing and developing teams in fast-paced, target-driven environments  * Strong understanding of sales processes, customer support operations, and performance metrics Leadership & Communication:  * Excellent communication skills in both German and English, capable of professional interactions with international stakeholders  * Strong interpersonal skills with the ability to build trust and motivate team members  * Ability to communicate clearly with all levels of the organization Organizational & Strategic Skills:  * Exceptional organizational abilities with strong prioritization and time management skills  * Ability to manage multiple priorities simultaneously without compromising quality  * Strategic thinking combined with strong execution and attention to detail Problem-Solving & Initiative:  * Proactive approach to identifying and resolving operational challenges  * High level of problem-solving ability and service orientation  * Ability to drive continuous improvement and implement process enhancements Technical Proficiency:  * Proficiency with CRM tools and digital systems  * Comfortable working in a technology-driven environment and learning new tools quickly Flexibility & Teamwork:  * Ability to work shifts, including weekends and early/late shifts (Monday-Saturday, 8am-7pm) as needed  * Collaborative approach to working with cross-functional teams and stakeholders  * Adaptability in a dynamic, evolving business environment Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.