Customer Service Product Journey Specialist (m/f/d)

### Ihre Vorteile: - A variety of cultural and recreational offers - Committed, innovative, friendly... team ### Ihre Aufgaben: - Manage end-to-end customer journeys across customer service products and touchpoints - Define and coordinate IT Business Requirements (IBRs) and user stories - Collaborate with IT teams to prioritize and implement product and system enhancements - Support the development of digital customer platforms, portals, and e-commerce solutions - Ensure compliance with local regulations in cooperation with Legal and Compliance teams - Partner with Marketing to align product offerings, content, and customer communications - Work with UX/UI and Digital teams to optimize customer experience and online interactions - Coordinate cross-functional stakeholders and support successful product launches - Analyze customer feedback and KPIs to drive continuous improvement initiative ### Ihre Qualifikationen: - Degree in Business, Business Informatics, Engineering, Digital Business, or a related field - Experience in customer journey, product, project, or aftersales management - Experience translating business requirements into IBRs, functional specifications, and user stories - Understanding of customer journey design, digital customer experience, and e-commerce - Experience working with cross-functional stakeholders across business and IT functions - Strong project coordination and stakeholder management skills - Analytical, organized, and customer-focused mindset - Proficiency in Microsoft Office, especially Excel, PowerPoint, and collaboration tools - Excellent English skills and interest in AI-driven customer experience solutions ### Über Hays: Discover the modern way of recruiting in the sales and marketing field. With us you receive the perfect support for ensuring your professional success - together with consultants specialised in your industry. Our experience and know-how allow us to assist you individually in planning your next career steps, from choosing the right position to your first day on the job and beyond. Register with us and reap the benefits of interesting job offers that match your skills and experience - all completely free of charge.